DIYrr Privacy Policy

Effective July 6, 2026 · DIYrr is operated by Karhan Companies LLC, Orlando, Florida

The short version

DIYrr helps you diagnose home repairs. To do that, the repair description and photos you submit are analyzed by an AI service. We don't sell your personal data — to anyone, ever.

What we collect and why

• Repair descriptions and photos you submit. These are sent to Anthropic (the AI provider behind Claude) to generate your repair plan. Anthropic processes them to serve the request, may retain API inputs and outputs for a limited period (approximately 30 days) for abuse and safety monitoring, and does not use them to train AI models. Your repair plans and descriptions are stored in our database so the app works; photos are not retained on our servers after analysis.
• Contact details you choose to share (name, phone, email, ZIP) — only when you tap "Get a pro." They are sent to the specific local contractor shown to you, by email, so they can contact you about your repair. That is the only use of your contact details — we do not store your name, phone, or email on our servers. We do keep an internal record of the referral itself (which contractor, the trade, and the ZIP code) so we can confirm the handoff happened.
• Materials pricing lookups. Item names and your ZIP code are used to fetch retail prices (via SerpApi) from stores like Home Depot and Lowe's.
• A random device identifier. Used to enforce fair daily usage limits. It is not linked to your identity.
• Anonymous usage statistics. Our web host (Vercel) collects cookieless, aggregated metrics — page views, country, device type — that cannot be tied to you personally. We use no advertising trackers of any kind.

What we don't do

• We never sell your personal data.
• We don't share your photos or repair details with insurers, data brokers, or advertisers.
• We don't require an account, and we don't collect data we don't need.

Service providers we rely on

Anthropic (AI analysis), Supabase (database hosting), Railway (application hosting), Vercel (web hosting and anonymous, cookieless analytics), SerpApi (retail price lookups), and Resend (email delivery of pro requests). Each receives only what's needed for its function.

Children's privacy

DIYrr is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, email us and we will delete it.

Important reminders

DIYrr provides general informational guidance, not professional advice. AI-generated plans can be inaccurate. Always consult a licensed professional for electrical, gas, plumbing, and structural work, and confirm permit requirements with your local building department.

Your choices & deletion

To request deletion of data associated with your device or pro requests, email andrew@karhancompanies.com and we'll take care of it. You can decline AI processing at any time by simply not submitting a request.

Changes

If this policy materially changes, we'll update the date above and note it in the app.

Karhan Companies LLC · Orlando, FL · andrew@karhancompanies.com